Running a company is like keeping 30 balls in the air at one time. Leaders who want to be great at everything—strategic planning, customer satisfaction, work-force management, and operations focus—need excellent and always-improving processes in place. Thousands of companies, ranging from the Ritz-Carlton and Federal Express to start-ups, use the criteria developed by the Baldrige Performance Excellence Program to optimize their businesses’ performance and achieve extraordinary internal and external results. In a panel discussion, three CEOs unafraid to put their organizations through the rigorous course talk about their journeys to excellence. How does your company measure up? Learn what it takes to be the best.
Speakers: Terry May, founder and president, MESA Products, Inc.;Norman C. McRae, founder, president and CEO, Caris Healthcare LP; Ken Schiller, founder and president, K&N Management
Moderator: Leigh Buchanan, editor-at-large, Inc.